Refund Policy
At Watchland, customer satisfaction is our top priority. We are committed to providing high-quality luxury timepieces and a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, please review our refund policy below.
Returns Eligibility
You may request a return or refund under the following conditions:
The item must be unused, unworn, and in its original condition
The item must be returned in its original packaging
The return request must be made within 14 days of delivery
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded:
Items that show signs of wear, damage, or use
Items returned without original packaging or accessories
Customized or special-order products (if applicable)
Return Process
To initiate a return, please contact our support team at:
📧 support@watchland.store
Include your order number, reason for return, and clear photos of the product if required.
Once your return is approved, you will receive instructions on how and where to send your item.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method
Shipping Costs
Original shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer, unless the item was received damaged or incorrect
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost.
Late or Missing Refunds
If you have not received your refund after the processing time, please check with your bank or payment provider. If the issue persists, contact us.